Refund and Returns
Effective Date: January 1, 2026
At Good Kitchen Supply, your satisfaction is our priority. This Refund and Returns Policy explains how we process returns, exchanges, and refunds for products purchased from our website.
1. Eligibility for Returns
You may request a return if:
- The item arrived damaged or defective.
- You received an incorrect item.
- The request is made within 7 days of delivery.
Products must be unused, unwashed, and in their original packaging to qualify for a return.
2. Non-Returnable Items
Certain products cannot be returned, including:
- Used kitchenware or cookware
- Custom-made or personalized items
- Items on clearance or final sale
3. Return Process
To begin a return, please contact our support team at sales@goodkitchensupply.com with:
- Order number
- Photos of the issue (if damaged/defective)
- Reason for the return
4. Refunds
Refunds are issued after we inspect the returned product. Approved refunds will be processed to the original payment method within 5–7 business days.
5. Exchanges
If your item qualifies for an exchange, we will send a replacement once the returned product is received.
6. Shipping Costs
Return shipping costs are:
- Covered by us for defective or incorrect items.
- Paid by the customer for all other returns.
7. Contact Us
If you need help with a refund or return, reach out to us anytime at:
Email: sales@goodkitchensupply.com
Thank you for shopping with Good Kitchen Supply!